If a student isn't receiving their evaluation for an experience, this article will provide troubleshooting steps to support the student as well as alternative options for sending it to them! If you are using Handshake's Legacy View, refer to Legacy View: Requesting Evaluations on Experiences for assistance.
Topics:
Troubleshooting
While emails generally are delivered within seconds of account creation, sometimes the process can take a bit longer for a variety of reasons. We recommend allowing at least an hour for delivery time.
If the evaluation email isn't showing, we recommend the student take the below steps:
- Check spam and junk mail. Since this is an automated email, some providers may filter the message from the inbox. If they're using a common mail client you can find instructions below.
- Keyword search all mailboxes using "Mid-term survey for your experience" or "Final survey for your experience" (the email's subject line). This can better surface the email if it's been filtered to an unexpected location.
- Add Handshake to your address book with the following contact email: "handshake@notifications.joinhandshake.com". This will help ensure delivery of the email and all future ones.
Manually send evaluation link
If a student has tried the above troubleshooting steps, and still never received their evaluation, you can manually send them a link to complete the evaluation.
1. Navigate to the Experience in Handshake.
2. Click on the tab for the missing evaluation:
- Mid-Term Evaluation
- Final Evaluation
3. Click Student on the left side of the page (if not already pre-selected.)
4. Click the link provided in the gray text box, located in the center of the page to copy.
5. Once the link is copied, send the link to the evaluation directly to the student to access and complete!
Manually enter for student
If a student has provided their responses to the evaluation, and you have their permission, you can enter their responses for them.
1. Navigate to the Experience in Handshake.
2. Click on the tab for the missing evaluation:
- Mid-Term Evaluation
- Final Evaluation
3. Click Student on the left side of the page (if not already pre-selected.)
4. Click the gray button Add Responses in the upper left corner of the evaluation response section.
5. Enter the responses provided by the student, then click the green button Submit Evaluation to submit!