What should I check before troubleshooting a missing evaluation email?
For automatic student evaluation emails to be sent:
- Evaluations must be enabled for the applicable evaluation type.
- A student survey must be attached. If the student survey field is blank, Handshake does not automatically send students an evaluation email. Attaching a reviewer survey does not replace this requirement.
- For an automatic final evaluation, the Experience must remain in Approved status on its scheduled send date. Marking it Completed before that date prevents the automatic final evaluation email.
For template configuration instructions, refer to Creating an Experiences Template.
Note: Changes made to a template after an Experience has been requested do not apply to that existing Experience.
If an existing Experience is missing a student survey, or you need to send an evaluation request or reminder manually, follow the instructions in Managing Experience Evaluations.
What should the student check in their inbox?
If an evaluation email was sent but the student cannot locate it, ask the student to:
- Check spam, junk, and other filtered folders.
- Search all mailboxes for the applicable email subject: Mid-term survey for your experience or Final survey for your experience.
- Add handshake@notifications.joinhandshake.com to their email contacts or address book to help prevent future messages from being filtered.
How do I send an evaluation link directly to a student?
If the student still cannot locate the evaluation email, send the evaluation link directly:
- Open the student’s Experience in Handshake.
- Select the tab for the missing evaluation:
- Mid-Term Evaluation
- Final Evaluation
- Select Student on the left side of the page, if it is not already selected.
- Click the link in the gray text box in the center of the page to copy it.
- Send the copied link directly to the student.
The student must sign in to Handshake to complete their evaluation.
How do I enter evaluation responses on a student’s behalf?
If the student has provided their evaluation responses and given you permission, you can enter the responses on their behalf.
1. Open the student’s Experience in Handshake.
2. Select the tab for the evaluation:
- Mid-Term Evaluation
- Final Evaluation
3. Select Student on the left side of the page, if it is not already selected.
4. Click Add Responses in the upper-left corner of the evaluation response section.
5. Enter the responses provided by the student.
6. Click Submit Evaluation.