Why can't I access my career services account in Handshake?

If the error message "Hmmm... Looks like there is no account on file for EMAIL"  appears, it may be because you do not have an account.

If this is the case, reach out to someone you know that has a career services Handshake account and ask for them to help set up an account for you.

Note: The staff member with a career services account will need permissions to create a staff account. To learn more visit School Settings: Career Services Staff Roles and Permissions.

Additionally if the error message "Hmmm... Looks like there is no account on file for EMAIL"  appears, it may be for the following reasons:

• Your account may be associated with a different email address. This can happen if you have multiple work email addresses or use email aliases. 
  • Keep in mind that Handshake treats aliases as separate email addresses. To resolve this, try logging in again using the exact email address you used to create your account.
• Another possibility is that your email address was misspelled during account creation. If no other email addresses were used, check for a typo.

If you've logged in to Handshake before but cannot seem to log in again despite entering the correct information, you may need to clear your cache. Sometimes the temporary data saved in your cache is preventing you from accessing Handshake or other websites. 

If you receive the error message "You entered an invalid password. Don't have an account yet?", you either don't have an account or entered the wrong password.

If you believe you entered the wrong password, select Forgot your Password?

Enter your email address and select Reset Password. Afterwards, you'll receive the message "Almost there! Please check your email to set your password." 

Note: If you do not have an account with this email address, you will not be able to proceed after this step. Refer to the You may not have an account section of this article.

Check your email for a message from Handshake (handshake@m.joinhandshake.com). Select Reset My Password.

You will be brought back to Handshake. Enter your new password and confirm the password, then select Reset.

Your password will successfully reset and you will be able to login with your new password!

If your account has been deactivated, you will be directed to the following message: "Account Deactivated. If you would like your account reactivated, please contact Handshake Support."

Someone from your school may have deactivated your account. Refer to the link at the bottom of this article to contact Handshake Support for additional assistance.

If you experience any specific SSO Login Error, refer to SSO Setup Guides: Login Error Codes by SSO Type for assistance.