If you can’t edit your employer profile information during account registration or after submitting your details for verification, this article outlines your next steps.
Some information can only be updated after your account is connected, while other updates require assistance from our Support team.
When you can update information yourself
If you’re connecting to an existing company profile, you can edit your information after your connection request has been approved.
Once connected, you can update all fields directly in your user settings, including:
Name
Title
Phone number
Alma mater
To update your information after your account is connected, refer to Employer Account User Settings.
When you need to contact support
If you created a new company profile and entered incorrect user or company information during registration, contact our Support team.
This applies whether you have not yet submitted your account for verification or your account is under review by our Trust and Safety team.
During this time, when you log in, a message appears indicating that your account requires further review, along with a Log out button.
Did you register with the wrong email domain?
If you registered with the wrong email domain, you will need to create a new employer account using the correct email address.
Once your new account is set up, contact Support to request deletion of the account created with the incorrect email.