On Handshake, you can deactivate (remove) teammates who are no longer with your company and reactivate (reinstate) their accounts if they return.
Before you begin: Who can deactivate or reactivate a teammate?
Only Owners and Admins of a company profile can deactivate or reactivate a teammate.
This feature is available to:
- Plus, Pro Essentials, and Enterprise (formerly TES) customers
- On-campus employers
- You must be designated as an on-campus employer in your profile settings to deactivate or reactivate teammates. This designation is enabled by the owner of the company profile. Learn more about Identifying as an On-Campus Employer on Handshake.
Important: Owners of Basic accounts cannot deactivate or reinstate teammates. If you are on a Basic plan, you will not see the "Deactivate user" option. To manage teammate access, you must upgrade to an eligible plan. To learn more about upgrading your employer account, please review this resource.
For on-campus employers with multiple accounts
If you have both:
- An employer account
- A Career Services account
You must switch to your employer account to reactivate or deactivate teammates from your company profile. You must also be an Owner on the employer account to complete this action. If you do not see the option to deactivate a teammate, confirm that you are in the correct account and have the appropriate role.
Deactivate a teammate
1. Click on your name in the upper-right corner of any page, then select Teammates from the dropdown.
2. On the Teammates page, locate the user you want to remove.
3. Click the three dot menu to the right of their name, then select Deactivate user from the dropdown.
4. In the pop-up window, click the red Confirm button to deactivate the user. Once the user is deactivated:
The user’s role will be reset to Representative. If the user is already a Representative, their role will remain unchanged.
- The user will no longer be visible on your Teammates page and will lose access to their account.
Reactivate (reinstate) a teammate
1. On the Teammates page, use the Status filter on the left and select Deactivated.
2. Locate the teammate you want to reactivate.
3. Click the three dot menu to the right of their name, then select Activate account from the dropdown.
- Once activated, the user regains access to the account.