To create a Handshake account, every user needs to have a valid email address that must be confirmed during the setup process.
Confirming your email is a key part of Handshake's security, and an integral aspect of the user experience.
Important: sometimes emails from Handshake may not appear immediately or are incorrectly routed by a filter. We recommend waiting at least an hour.
If the confirmation email isn't showing up for you, we recommend taking the steps below:
- Check your spam and junk mail. Since this is an automated email, some providers may filter the message from your inbox. If you're using a common mail client you can find instructions below.
- Keyword search all mailboxes using "Email Confirmation" (the email's subject line). This can better surface the email if it's been filtered to an unexpected location.
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Add Handshake to your address book with the following contact email: "handshake@m.joinhandshake.com". After adding this contact, resend the confirmation email from Handshake (Step 3 on the thanks for signing up page).
- This will help ensure delivery of future emails, and is important for keeping you up to date in your professional life.
- Contact your institution's IT department and ask if they know of any reasons emails from Handshake would be denied.
If you’ve followed all the steps above and still haven’t received your confirmation email, please reach out to our Support team. We’ll assist you in getting the email delivered.
Best Practice: When contacting our Support team, be sure to include a summary of the steps you've already taken. This will help us resolve your issue faster and ensure a more efficient experience!