To create a Handshake account, every user needs to have a valid email address that must be confirmed during the setup process.
Confirming your email is a key part of Handshake's security, and an integral aspect of the user experience.
Important: sometimes emails from Handshake may not appear immediately or are incorrectly routed by a filter. We recommend waiting at least an hour.
If the confirmation email isn't showing up for you, we recommend taking the steps below:
- Check your spam and junk mail. Since this is an automated email, some providers may filter the message from your inbox. If you're using a common mail client you can find instructions below.
- Keyword search all mailboxes using "Email Confirmation" (the email's subject line). This can better surface the email if it's been filtered to an unexpected location.
-
Add Handshake to your address book with the following contact email: "handshake@m.joinhandshake.com". After adding this contact, resend the confirmation email from Handshake (Step 3 on the thanks for signing up page).
- This will help ensure delivery of future emails, and is important for keeping you up to date in your professional life.
- Contact your institution's IT department and ask if they know of any reasons emails from Handshake would be denied.
After taking each of the steps above, submit a ticket to Handshake Support. We'll work with you to get the email delivered.
Best Practice: when submitting a ticket, include a summary of the steps you've taken so far! This will save time and result in a more efficient interaction!