The confirmation email sent during account creation is important for security and for accessing your Handshake account. If you haven’t received it, use the steps below to troubleshoot and resend the email.
Troubleshooting steps
Step 1: Check your email address
Make sure the email you used during sign-up is spelled correctly.
Look in your junk or spam folder.
Search your inbox for “Email Confirmation.”
If you encounter the message “Couldn't find that account” when trying to log in, your email may have been entered incorrectly during sign up. In that case, you will need to create a new account.
Step 2: Review your email client settings
Sometimes filters or security settings route emails away from your main inbox.
Tip: Review any rules, filters, or spam settings that may prevent delivery.
For client specific guidance, choose your provider below:
Step 3: Add Handshake to your contacts and resend the email
Add handshake@m.joinhandshake.com to your contacts.
Log in to Handshake. You will be redirected to a page indicating your email hasn’t been confirmed.
Click the Resend confirmation email button on the page to resend the confirmation email.
The message should arrive right away, but it can take up to 10 minutes.
Step 4: Contact your IT department
If you still haven’t received the email, reach out to your company or institution’s IT team. Ask them to confirm that Handshake messages aren’t being blocked and request that they add our domain to their allow list.
Note: Some organizations use a 24 hour quarantine period for new vendors or rely on antivirus tools or firewalls that may delay or block email delivery.
Step 5: Wait and resend
After IT has reviewed the issue, log in to Handshake and resend your confirmation email. If your institution or organization uses a 24 hour quarantine period, wait the full day before trying again.
If you’ve completed the steps above and still cannot receive the email, contact Support.