Handshake partners with Ketch, a third-party privacy and consent management platform, to help users submit requests related to their personal information through Handshake’s Privacy Center.
This article explains how to request deletion of your employer account or a student or alumni account, including one created accidentally.
Can I request deletion of my employer account?
To request deletion of your employer user account, contact Support.
How do I delete an accidentally created student account?
Submit a deletion request through Handshake’s Privacy Center and follow the email verification instructions.
- Student account not connected to a school: Automated deletion is available when only one Handshake account is associated with the email address and you complete email verification.
- Student account connected to a school: The request requires manual review.
- Student and employer accounts using the same email address: The request requires manual review so Support can confirm which account you want deleted.
For submission instructions, refer to Request User Account Deletion.
What if my student and employer accounts use the same email address?
For example, you may have a student or alumni account from attending a school and an employer account you use for recruiting, both using the same email address.
Your deletion request requires manual review. Support confirms which account you want deleted. Your student account can be deleted while retaining your employer account.
If your student account is also associated with a Handshake AI fellow account, deleting the student account fully deletes the associated Handshake AI account and removes your Handshake AI access.
How do I verify a deletion request submitted through the Privacy Center?
For deletion requests submitted through Handshake’s Privacy Center, follow the instructions in the Ketch verification email. You have three full days to click the verification button.
If you do not verify within that window, you receive a failure email and must restart your request.
Does a student’s opt-out from the sale of personal data exclude them from my campaigns?
A student’s decision to opt out of the sale of personal data applies to Handshake’s use of their personal information.
It does not exclude the student from your employer campaigns. Students can mute campaigns separately.
Where can I get help?
If you encounter issues submitting a request or do not receive the Ketch verification email, contact Handshake Support.
Ketch emails come from a no-reply address. Contact Support rather than replying to those emails.
Additional information about Handshake’s handling of personal information is available in the Handshake Privacy Policy.