Request User Account Deletion

Currently, account deletions can only be completed via iOS devices. If you currently have the Handshake app downloaded on your iOS device, follow the process below to delete your account. Otherwise, skip to Partner with Handshake's Support Team to proceed with your deletion.

1. Tap your Account icon, located in the bottom-right corner of the screen, then tap Account Settings.

2. Tap the Delete account button, located under Log out. 

3. Within the popup, confirm that you would like to proceed with the deletion process by tapping the button Continue. 

4. A confirmation email for the deletion will be sent to your email address.

If you aren't receiving the confirmation email, refer to Troubleshooting Missing Confirmation Email and then click the button Resend email. 

5. Go to your inbox and locate the email sent from Handshake. Click the red button Delete Handshake account, located at the bottom of the following email:

From: Handshake <mailer.joinhandshake.com>

Subject: Deleting your Handshake account 

Message: "Final Step to Delete your Handshake account

Hi [NAME], 

To delete the Handshake account associated with [EMAIL], confirm below below. This action can't be undone. 

If you don't recognise this request or need help, please reach out to support@joinhandshake.com.

Thanks,

The Handshake Team"

6. Once confirmed, you'll be directed back to the mobile app. Handshake will indicate that we've received your request, and working on deleting your account. 

Note: this takes a couple of minutes. 

7. Upon completion of the deletion, a final email will be sent to your inbox with the below email: 

From: Handshake <mailer.joinhandshake.com>

Subject: Your account was deleted

Message: "Your account was deleted

Even though this breaks our heart a little, we successfully deleted your account. 

Please note your institution may automatically create accounts for students. You can reach out to your Career Services Centre to confirm your account is deleted on their end." 

If you would like to delete your account, and you don't have the Handshake app on an iOS device, you'll need to request an account deletion to Handshake's Support Team. 

1. Submit a ticket indicating you'd like your account to be deleted.

2. When the request is received, our team will respond to acknowledge the request and confirm the intent to delete the account.

3. Once you confirm you'd like to delete the account, our team will confirm applicable Data Privacy Rights. After a short processing period, we remove all personal and identifying data from the profile, search results, and user directories, then archive it within our system, unless required otherwise by your institution (if they've partnered with us).

Our team may first try to help you update your account settings to accommodate common concerns resulting in deletion requests - providing these steps enable you to still enjoy the benefits of a Handshake account.