FAQs About Experiences

Tawnya -


I don’t have an internship for credit program, can I still use Experiences?

Yes! We recommend adding an Experience template that includes “Not for Credit” in the title. Most schools configure this without any approvers attached.

How do I test submitting an Experience?

View as a test student and submit a new experience OR report a New Experience as a career services staff

Can a student see the status of approvers on an Experience?

Yes! Students can keep track of where their experience is in the approval process by viewing the status of each approver. 


Can I enter a job that is not in Handshake?

Yes, you can enter a job that is not in Handshake simply by typing it into the Job field on the Experience request form.

Can we restrict certain students from using specific templates?
At this time, you cannot restrict specific templates or attach permission labels for specific types of students. We recommend clearly naming your Experience Template titles to reduce any confusion here.
However, you CAN restrict Experiences overall for certain segments of the student population. You can do this by using a permission label set in the School Settings > Experience Preferences. But this is a totally "on/off" permission (similar to Appointments).
Can we import any date into Experiences in Handshake?
This feature is not available right now. 
I deleted my experience - can I get that info back?
When an experience is deleted, we are not able to retrieve that information.
How do I send an approver (supervisor) an evaluation, but not an approval link?
If a supervisor (or stakeholder in the experiences process) needs to receive evaluations, but doesn't necessarily need to be involved in the approval process, you can add them as an approver.
Set them up to receive evaluation requests (this is a checkbox in the Experience settings). Then as an Career Services admin, you can manually approve on their behalf by marking their status as approved.
The user then won't receive the approval email, although when you send evaluation requests, they should receive those emails with the custom survey link.
The approval process seems to be running out of order - is this a bug?
No, it's not a bug, it's probably related to the timelines that are configured for your offset days in the approval process. Check out this Help Center article to learn more. 

Why am I not seeing a Supervisor field for students to enter?

You will only see the approver fields after you have selected a Template type from the dropdown.

How do I download experience data with approvers included?

Check out this article that explores How to Generate Reports on Experiences 

Why are the Supervisor fields empty in my quick download reports?

The 'supervisor' field is actually an item from the legacy configuration of Experiences (prior to August 2017) With these product updates, those supervisors are now encompassed under Approvers. In quick download reports, the supervisor fields will only populate data for Experiences that were submitted prior to August 2017. 

Is the student information pulled from the reports a "timestamp" at the time of the Experience?

No, this reporting download is not like Appointments, which capture information at the time of the event. Experiences information will auto update based on the information that is updated on the student's profile. As a result, we recommend pulling those CSV downloads at the midpoints and end of your semester

Helpful Steps for Students and Supervisors Completing the Evaluation Survey!

  • Please complete all fields / questions within the survey link below.
  • Once questions are complete, click the green "Create Evaluation" button at the bottom of the screen.
  • You will be directed back to the general Handshake site. A green message bar will appear that indicates "Evaluation was successfully created." This confirms you have submitted your survey!



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