If you've received notification via email that students have applied to one of your postings but you're unable to locate their application or they do not appear as an applicant in Handshake, it could be due to the toggle status of the Favourites Institution filter or the withdrawal of the application to your job.
Favourites Institution Filter:
If toggled on, Handshake will only display data for applicants for institutions that are on your Favourites Institution list.
To view all applicants, you can toggle off the Favourite Institutions filter. To learn more, refer to Using the Favourite Institutions Filter.
If you'd like to only view applicants for institutions that are on your Favourites Institution list, verify that the institutions are listed in your Favourites Institution list.
You can locate your list of Favourite Institutions by clicking on Institutions in the left hand navigation bar, and clicking on Favourites.
If you find that an institution is yet to be added to your Favourites Institution list, or was removed from the list, you can easily add new desired institutions to the list, or add back any institutions you previously had on the list.
- Click on the Your Employer's Institutions tab towards the top of the page.
- Search for the institutions that you'd like to add to your Favourites list, and then click Add to Favourites.
Once added, you will be able to view applicants for institutions that are on your Favourites Institution list when the Favourites filter is on.
Applications in Handshake can be withdrawn at anytime by either the student or Career Services. If you've set your notification preferences to receive an email every time a new student applies, you will receive an email to notify you that they've applied. However, if the application is withdrawn, a notification isn't delivered, and the student will no longer appear as an applicant in Handshake.
In either case, we recommend contacting the student directly if you have any questions or concerns. Learn How to Send a Student a Message.