About Document Feedback

1. Click on your name in the upper-right corner of the screen, then click Institution Settings.

2. Click Document Feedback Preferences from the menu on the left.

3. Click the radio button for Enabled to turn on document feedback, then choose which documents you want to provide feedback on: CVs, Cover Letters, Transcripts, or Other Documents.

4. Select which students should be required to receive document feedback. If you do not select any options, Document Feedback will be applied to all student accounts.

• Course Groups (the whole group or choose specific Courses within a group)
  • Agriculture, Food & Horticulture
  • Arts & Design 
  • Business, Entrepreneurship & Human Resources
  • Civics & Government
  • Communications
  • Computer Science, Information Systems & Technology 
  • Education
  • Engineering 
  • General Studies
  • Health Professions
  • Humanities & Languages 
  • Life Science
  • Math & Physical Sciences
  • Natural Resources, Sustainability & Environmental Science
  • Social Sciences 
• Level of Study
  • Level 3
  • Level 4
  • Level 5
  • Level 6
  • Masters
  • Accelerated Masters
  • Masters of Business Administration
  • Doctorate
  • Postdoctoral Researcher
  • Alumni
  • Certificate Program
• Colleges
  • Select one or multiple Colleges from the dropdown. 
• Required Labels 
  • Select a student label/s from the dropdown.

 

6. Click the green button Save Settings to save your selections. 

 

 

When students upload a document it will be in your Document Review queue. From the Document Review queue, you'll be able to provide feedback to the student.

Note: if their document isn't available to be reviewed, double-check that the student meets the preferences that you set for Document Feedback. 

1. Click Students from the left navigation bar to access the Manage Students page.

2. There are two options you can use to provide feedback for student documents:

• Click the Document Review tab to cycle through all students waiting on Document Feedback.
  • Note: this will not support any filtering that you have set on the Manage Students page.
• Click the Review Document With These Filters button to cycle through students waiting on Document Feedback that fit the current filters set on your Manage Students page.

 

3. Scroll to the bottom of the page and type your suggested changes in the comments box, then click the blue button Add Comment. 

Note: in order for students to receive a notification, you will need to comment on the document with specific feedback.

4. Click the blue button Suggest Change, located in the upper-left corner of the page to remove the document from the Pending queue.

 

The Exempt status on documents will make those documents exempt from review. Below are possible reasons why a student's documents might reflect an Exempt status:

• The student's document was marked as Complete for All and Future (Refer to Turn Off Document Feedback For A Student for more information)
• The student's documents were uploaded prior to connecting with your institution on Handshake, causing a bypass of document review
• The student is missing one of the requirements from their profile (Course Groups, Level of Study, Required Labels). This is contingent on the requirements you set under the section Turn on Document Feedback At Your Institution.
• Other institution-specific situations that might prevent a student's document from being reviewed (e.g. A student profile is connected to a Course Group, but that Course Group is not mapped at your institution, so their document(s) isn't included in the review process). 

1. Click Students from the left navigation bar to access the Manage Students page. 

2. From the list of students, check the box to the left of their name for students you would like to reset the review status from. 

3. Click the More dropdown in the table header row. 

4. Click Reset Document Review Status. 

 

If a student no longer needs their documents reviewed by Career Services, you can remove them from all future reviews. 

While reviewing the students document in the review queue, click the dropdown arrow, located next to the right of the green Complete Review button, then click Complete Review For All And Future.

 

Note: this will only approve future documents uploaded by that student and any that are currently pending. If a document has already been marked as exempt, declined, or changes required, the status will not be updated. 

 

Students will upload a document into Handshake using the process described in How to Upload a New Document. When the document is uploaded, it'll automatically be added to your Document Review queue. If their document isn't available to be reviewed, double-check that the student meets the preferences that you set for Document Feedback.

Once their document is reviewed by a career services user, they'll be notified of the actions/comments taken on their documents, depending on their notification preferences in Handshake. They'll receive an in-app notification when the status of one of their document is updated, and an in-app and email notification when someone comments on one of their documents.

For more information on student notification preferences, refer to Default Notification Preferences (Students) and Student Emails: Optional Notifications.

To learn more about the possible Document Statuses available to students, refer to Document Status in Handshake.