Career services users can delete duplicate student accounts or accounts students request to have deleted, provided no historical data blocks deletion.
For more information about handling duplicate student accounts, refer to Managing and Merging Duplicate Student Accounts.
Before you delete a student account
- Deletion is permanent. All data associated with the account will be permanently deleted and cannot be recovered.
- Historical data prevents deletion, including appointments, applications, experiences, or First Destination Surveys.
- If your institution imports student data, contact the person who manages your student sync to ensure the deleted account is also removed from the sync. This prevents the account from being recreated.
- Permission required for unaffiliated accounts: To delete a student account that is not connected to your institution, you must have the Show Sensitive Student Data permission.
Delete a student account
1. Open the student’s profile in Handshake.
2. Click the Account tab in the upper center of the page.
3. Scroll to the bottom of the account settings and click Delete.
4. If no historical data blocks deletion, a confirmation pop-up appears. Enter the student’s email address exactly as displayed, then click Delete.
What if historical data prevents account deletion?
If historical data prevents deletion, an Unable to delete [student name] pop-up appears. It lists the associated activity records, such as appointments, applications, or experiences, and the number of each.
For more information, contact Support.
How can students request deletion?
Students can request account deletion by contacting Support. For instructions, students should refer to Request User Account Deletion.