On Handshake, you can easily mark messages as unread, archive messages, and star conversations, and more. With these easy actions, you can save time and help keep your inbox organized.
Managing your messages
By managing your messages individually, you can keep your inbox organized and access the information you need.
Note: there are no bulk actions available aside from marking all messages as read.
To begin, navigate to your inbox. For guidance, refer to How Do I Access My Messages?.
Inbox folders
Your inbox contains the following folders, including your main folder:
- Sent: stores messages that you've sent.
- Unread: stores messages that have been received but not yet read or responded to.
- Favorited: stores messages that you've starred, so you can quickly refer to them later.
- Archived: stores messages that you've removed from your main folder.
Actions you can take
Archive a message
1. Locate the relevant message, then hover your mouse over the message until the archive icon appears to the far-right of the message.
2. Click on the icon. The message will move immediately to the Archived folder, where it will be stored for future reference, if needed.
Unarchive a message
1. Navigate to your Archived folder, then locate the relevant message.
2. Hover your mouse over the message until the archive icon appears to the far-right of the message.
3. Click on the icon. The message will move immediately to your main folder, where it will be stored indefinitely.
Note: messages cannot be deleted. They can only be archived.
Star a conversation
Star conversations in your inbox to help you quickly identify important conversations that need your attention.
1. Hover your mouse over the message until the star icon appears to the far-left of the message.
2. Click on the icon. The message will move immediately to your Favorited folder and remain accessible from your main folder as well.
Unstar a message
1. Locate the message in either your main or Favorited folder.
2. Click on the star icon. The message will be removed from your Favorited folder and remain in your main folder.
Mark a message as unread
Mark a message as unread so that you can easily return to them later when you have time to respond.
1. Locate the relevant message, then click the button Mark as unread in the upper-right corner of the message.
2. The message will now be marked as read and will be moved immediately to your main folder.
Note: you can mark a message as unread an unlimited amount of times.
Mark all messages as read
You can't mark an individual message as read, but you can mark all messages as read.
To mark all messages as read, click on the text "Mark all as read" to the far-right of the text Inbox.
All messages will now be marked as read. They can be marked as unread at anytime.
Explore our Messaging Best Practices.
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