About Document Feedback

Document Feedback is a feature that helps Career Services staff provide feedback to students on their documents so they can confidentally apply for jobs.

The goal of this feature is to help Career Services users efficiently manage pending queues to provide students with relevant feedback, without blocking applications.

With this feature you can:

• Prioritize pending documents with advanced filters
• Segment students that qualify for feedback with customizable default preferences
• Indicate preferences that mirror job qualifications
• Choose to provide feedback for particular types of documents

How do I turn on Document Feedback?

1. Click on your name in the upper-right corner of the screen, then click on School Settings.

2. Click on Document Feedback Preferences from the menu on the left.

3. Click the radio button for Enabled to turn on document feedback.

4. Choose which documents you want to provide feedback on: Resumes, Cover Letters, Transcripts, or Other Documents.

5. Select which students should be required to receive document feedback. If you do not select any options, Document Feedback will be applied to all student accounts.

• Major Groups (the whole group or choose specific Majors within a group)
  • Agriculture, Food & Horticulture
  • Arts & Design 
  • Business, Entrepreneurship & Human Resources
  • Civics & Government
  • Communications
  • Computer Science, Information Systems & Technology 
  • Education
  • Engineering 
  • General Studies
  • Health Professions
  • Humanities & Languages 
  • Life Science
  • Math & Physical Sciences
  • Natural Resources, Sustainability & Environmental Science
  • Social Sciences 
• School years
  • Freshman
  • Sophomore
  • Junior
  • Senior
  • Masters
  • Doctorate
  • Alumni
  • Postdoctoral Studies
  • Accelerated Masters
  • Masters of Business Administration 
• Minimum Departmental GPA
  • Type the minimum GPA (if required) into the space. 
• Minimum Cumulative GPA 
  • Type the minimum GPA (if required) into the space. 
• Colleges
  • Select one or multiple Colleges from the dropdown. 
• Required Labels 
  • Select a student label/s from the dropdown. 

6. Click Save Settings.

How do I provide feedback on these documents?

1. Click Students from the left navigation bar to access the Manage Students page.

2. There are two options you can use to provide feedback for student documents:

• Click the Document Review tab to cycle through all students waiting on Document Feedback.
  • • Note: this will not support any filtering that you have set on the Manage Students page.
• Click the Review Document With These Filters button to cycle through students waiting on Document Feedback that fit the current filters set on your Manage Students page.

3. Add your suggested changes in the comments box, located below the document you are reviewing. 

Note: in order for students to receive a notification, you will need to comment on the document with specific feedback.

4. Click Suggest Changes.

How can I reset my Document Review Status?  

1. Click Students from the left navigation bar to access the Manage Students page. 

2. From the list of students, check the box to the left of their name for students you would like to remove this status from. 

3. Click the More dropdown in the table header row. 

4. Click Reset Document Review Status. 

How do I turn off Document Feedback for a student? 

If a student no longer needs their documents reviewed by Career Services, you can remove them from all future reviews. 

Click the dropdown arrow, located next to the right of the green Complete Review button, then click Complete Review For All And Future. 

Note: this will only approve future documents uploaded by that student and any that are currently pending. If a document has already been marked as exempt, declined or changes required, the status will not be updated. 

FAQs

• What happens to an application that has a pending document at the time the job apply ends? 
  
  • The application will remain submitted and will not be automatically withdrawn. 
• Will students be notified when I update the status of one of their documents?
  • Students notifications for document feedback are driven by the student’s notification preferences. Students will receive an in-app notification when the status of one of their documents is updated, and an in-app and email notification when someone comments on one of their documents.
    • For more info, refer to Default Notification Preferences (Students).
    • Check out Student Emails: Optional Notifications for examples. 
• How do students submit a resume or cover letter for feedback? 
  • When students upload a document it will be in your Document Review queue. If their  document isn't available to be reviewed, double-check that the student meets the preferences that you set for Document Feedback. 
• How can we have students submit for a single resume or cover letter critique?
  • With Document Feedback, it will add all new documents to the Document Review queue. If you choose not to use Document Feedback, students can always comment on a document asking for feedback, or you can provide an Appointment Type for Document Feedback that students can request.
    • For more information, check out Best Practices: Non-Required Document Review Workflow
• What are the student statuses for document feedback?
  • Pending 
  • Changes Suggested (indicates the document has suggested changes)
  • Reviewed (indicates the document is Approved)
• What are the possible Career Center statuses? 
  • Pending 
  • Suggest Change 
  • Complete Review 
  • Complete Review For All and Future (marks all documents as Reviewed for the student and sets the student to an Exempt status)
  • *Exempt (this status appears in Analytics when a student has been previously marked as Complete Review for All and Future)
• How do I report on documents that are reviewed, pending, etc.?
  • You can use an Analytics report as a starting point! This will show you a count of documents per document status.