About Document Feedback

Jade Pathe -

This article provides an overview of the new Document Feedback pilot features. Explore the functionality to share your feedback of the new tool with the Handshake Team.

What is Document Feedback?

Document Feedback is a new feature to enhance the current Document Review functionality. This feature will help Career Services provide feedback to students on their documents so they can put their best foot forward in the application process.

The goal of this feature is to help Career Services efficiently manage pending queues to provide students with relevant feedback, without blocking applications on pending documents.

 

With this feature you can:

  • Prioritize pending documents with advanced filters
  • Segment students that qualify for feedback with customizable default preferences
  • Indicate preferences that mirror job qualifications
  • Choose to review particular types of documents

 

How do I turn on Document Feedback?

  1. Navigate to your school settings
  2. Select Document Feedback Preferences from the list on the left
  3. Select Feedback Only to turn on document feedback for a group of students
  4. Select if you want to offer feedback on Resumes, Cover Letters or both!
  5. Select which students should receive document feedback
    1. Note: if you leave all options unselected, Document Feedback will be applied to all students
  6. Click Save Settings

 

How do I provide feedback on these documents?

  1. Navigate to the Manage Students page
  2. There are two options you can select to review student documents
    1. Click the Document Feedback  tab to cycle through all students waiting on Document Feedback (Note: this will not support any filtering that you have set on the Manage Students page)
    2. Click the Review Document With These Filters button to cycle through students waiting on Document Feedback that fit the current filters set on your Manage Students page
  3. Add your suggested changes in the comments box located below the document
  4. Click Suggest Changes
  5. In order for students to receive a notification, you will need to comment on the document with specific feedback

FAQs

  • What will happen to students with pending documents if we switch to Document Feedback now?
    • Those pending documents will remain in a pending state but moving forward students will be able to apply for jobs with pending documents.
  • What will students see when I update the status of one of their documents?
    • Students notifications for document feedback are driven by the student’s notification preferences. By default, students will receive an in-app notification when the status of one of their documents is updated, and an in-app and email notification when someone comments on one of their documents.
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