With the shift towards virtual engagement, creating virtual career fair functionality and robust support has become a top priority. Many of our higher ed partners not only need to know details around how they can host a virtual career fair on Handshake, but what support looks like for preparation, day-of, and after these fairs as well.
Proactive Support for Hosting Virtual Fairs
As with all other Handshake support arrangements, we’re here to provide both proactive training and support resources for escalated situations as you host your virtual career fair.
We've put together a Virtual Engagement Kit with a variety of resources and Help Center content showing how higher ed partners, employers, and students can prepare for and utilize Handshake virtually. We've hosted multiple related webinars for Career Services partners, employers, and students.
Watch the recordings here:
- Career Services:
- Employers:
- Students:
We are also hosting weekly office hours for Career Services users on Thursdays at 11am PT/2pm ET: sign up here. Join us for weekly office hours to ask questions about how to host a virtual career fair in Handshake and learn virtual fair strategies from your peers.
Day-of Support for Hosting Virtual Fairs
Support for Higher Ed Partners:
As part of proactive fair planning, we ask that our higher ed partners create, configure, and manage their own virtual fairs, as well as provide day-of support to their employers and students (more advice on how to do that is in this blog post).
If your team is unable to answer questions or resolve issues, they can check our status page and escalate their questions to Handshake Support.
We’re available to help with:
- Handshake product questions or issues
- Handshake-hosted virtual fair questions or issues
- Handshake best practices and product feedback
Behind the scenes, we’ll also be working to make sure your fair goes smoothly and safely:
- We’ve put together resources to help you prepare and test your fair to ensure it’s successful for all.
- Handshake Video Test and employers will have access to test their video/audio directly from the fair page.
- Virtual Fairs: Supporting Employers for common questions and Handshake Video Requirements & Troubleshooting (Employers) for ensuring employer video & audio are working as expected.
- We developed a way to report virtual fair technical or trust and safety issues to us directly from the product.
- We have a direct channel with our video provider, as well as processes in place to work with them as needed.
- We work with your Relationship Manager to provide proactive consultation, and adjust our coverage to respond to anticipated volume accordingly.
Note: there will be some issues that our team will be unable to help with because they fall outside of the scope of the Handshake product. Typically, this results in employers needing to work with their company's IT team.
These are good topics to think through proactively before you hold your fair:
- If your school (or an employer) uses a non-Handshake provider for video/livestream hosting, they should contact that provider for support.
- If your (or an employer or student’s) internet connection is slow or disconnected, please contact your internet service provider.
- If your (or an employer or student’s) computer, laptop, or smartphone is slow or not working, please contact your device support provider.
- If your (or an employer or student’s) camera and microphone isn’t working, contact your device support provider.
- If your (or an employer or student’s) web browser isn’t working, first make sure you’re only using Handshake supported browsers—virtual fair video screensharing will only be supported on Chrome and Firefox.
Note: Please visit the Help Center for articles on virtual fair sessions, FAQs, our support offering and pricing for more details.
Support for Employers and Students:
Employers with Basic accounts and students will continue to receive email support and have access to the Help Center and other resources, as always. We also offer resources and best practices for providing day-of support to students and employers. Additionally, you can always contact us on their behalf.
Our Track Record of Success
We feel confident about our support model for your virtual fairs because of our track record of support to date.
- We’ve supported 10,000 career fair sessions across 706 schools, 408,000 employer registrations for 76k unique employers, and 2 million unique student attendees.
- We’ve seen up to 400 career fairs occurring on a given week and up to 30 concurrent career fairs happening on a single day.
- Last back-to-school season, our satisfaction rating was 92%.
Over the years we continue to learn, iterate, and innovate on how we can provide a world-class customer experience and we’re excited to support our partners in this next chapter!
FAQs
What provider are you using for video and chat?
- We are partnering with Daily to power Handshake video.
- Video and chat will be available on desktop web, iOS, and Android mobile apps for students. Mobile web could also be used, but for the best experience we strongly recommend desktop web (Chrome) or native mobile apps.
Do you provide live phone support?
- We do! Please refer to your Relationship Manager for any questions you may have about this.
- All schools and employers will have a Virtual Fair/Event option on our support contact form. Video hosts and participants will also have the ability to report technical and trust and safety issues to us directly.
Are you providing support to employers and/or students?
- All schools and employers will have a Virtual Fair/Event option on our support contact form. Video hosts and participants will also have the ability to report technical and trust and safety issues to us directly.
- Additionally, we’ve put together a virtual engagement kit, training course, and various help articles to provide day-of support to your employers and students.
What is in the virtual engagement kit?
- Our virtual engagement kit is a helpful resource for career centers to effecitvely navigate all virtual options in Handshake. We also have dedicated sections to better help career centers assist employers and students in virtual settings.
- Materials to engage students: blog posts for students on what a virtual fair is and how to prepare and be successful, tips on how to get hired remotely, as well as help articles on fair day logistics and support resources, video interaction and troubleshooting, and how to set your schedule.
- Materials to enable employers: blog posts on Handshake’s virtual fall offering, playbooks for employers, an email template to invite employers, training webinar recordings for employers, as well as help articles and checklists for fair preparation, fair day, and other resources.
- Materials to assist with your fair: help articles about video testing for students and employers and email templates, the Fall 2021 Virtual Fair Benchmark Report, and a virtual fair day checklist.
- Also included: materials related to virtual appointments and virtual info chats.
What happens if your provider or Handshake goes down during our fair?
- In the unlikely event that our video/chat provider has an incident or outage our status page will be updated and we’ll work closely and quickly with our vendor to resolve the issue as fast as possible.
- In the unlikely event that Handshake has an incident or outage our status page will be updated and we’ll work to resolve the issue as quickly as possible.
- In either scenario we’ll also place an internal product announcement on their career fairs page to alert our partners
Do premium employers get phone support? Or more support than career centers? Why?
- We do not share the specifics of any customer’s agreement. All higher ed and premium employer partners will receive day-of support through our contact form, technical/trust and safety reporting form, virtual kits, documentation, webinars, and blog posts.