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Requesting an Interpreter for Virtual Interactions

Tawnya
  • Updated

If a student on your campus would like to attend a virtual appointment, fair, or event and an interpreter's services are needed (we support an interpreter providing live captioning), please use the process below to request that service!

Note: You will need to identify your own interpreter and have them create a Handshake account. We recommend a student account type for the best experience!

Timeline

Requests should be submitted to Handshake Support 2 weeks minimum in advance of the virtual interaction. If the planned virtual interaction is less than 2 weeks away, please contact your Relationship Manager instead to expedite the request.



Request Process

Submit a new Support ticket here and please include the following information: 

  • Events: Event ID(s) (found in the URL)
  • Fairs: session(s) time and student ID 
  • Appointments: the direct link to the virtual appointment video session
  • The user ID of the interpreter 
    • We recommend the interpreter be setup with a student account for the smoothest experience! 

Note: the ID number is the number at the end of the web address when viewing the user's profile or the event. 

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Once your ticket has been submitted, our Support Team will work with engineering to add the interpreter to the correct session(s).

Additional Information

At this time, we only allow the dominant video to be the speaker (host or participant), so we cannot support ASL interpreters at this point. 

When an interpreter is added for live captioning, everyone can choose to see them in the CC (closed captions panel) or turn them on for the main screen. The interpreter is separate from regular video chat, so most students will likely not even know they’re there. 

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