When creating a job, job roles are added to categorize your job, which helps surface it to the right candidates.
If the category you are looking for is not available, contact our Support team to request that it be added.
The article contains the mapping of job role groups, which is attached at the bottom of the page. Review the file and ensure that the job role group does not already exist.
Request a new job role group
1. Start a chatbot conversation from this article's page:
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Click Contact Support in the black header at the top of the page
Or -
Click the green message bubble icon in the lower-right corner
Once the chatbot opens:
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Select your primary user type:
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"An employer", or
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"In career services or IT" (if you work for one of our partner schools)
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2. In the chat window, type the phrase “New Job Role Group Request”, then press Enter or Return on your keyboard to send the message.
3. You'll be prompted to enter more information related to the request, including the specific job role or roles you'd like to add, along with the job title and description. The more context you can share, the better for helping our Product team review the request!
4. After you respond, the chatbot will offer to contact support–type "yes" to proceed with ticket creation. This will create a new ticket for our Support team, and you'll receive a copy of your chat transcript via email.
Job role request status
Each request will be reviewed, and final decisions will be made by our Product team. If new job role groups are added, they will be highlighted in our Updates .