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How to Request to Add a New Job Role Group

Jennifer
  • Updated

When creating a job, job roles are added to categorize your job, which helps surface it to the right candidates.

If the category you are looking for is not available, contact our Support team to request that it be added.

Note: Before requesting a new role, review About Job Roles and Job Role Groups (Employers). The article includes a job role group mapping at the bottom of the page. Review the file to confirm that the job role group does not already exist.

 

 

Request a new job role group 

1. Start a chatbot conversation from this article's page:

  • Click Contact Support in the black header at the top of the page
    Or

  • Click the green message bubble icon in the lower-right corner

Once the chatbot opens:

  • Select your primary user type:

    • "An employer", or

    • "In career services or IT" (if you work for one of our partner schools)

 

2. In the chat window, type the phrase “New Job Role Group Request”, then press Enter or Return on your keyboard to send the message.

 

3. You will be prompted to provide additional details about your request, including the specific job role(s) you want to add, as well as the job title and description. 

Tip: Providing more context will help our Product team review your request more effectively. 

 

4. After you respond, the chatbot will prompt you to contact support. To create a support ticket, type "yes." A new ticket will be created for our Support team, and you’ll receive a copy of your chat transcript by email.

 

 

Job role request status

Each request will be reviewed, and final decisions will be made by our Product team. If new job role groups are added, they will be highlighted in our Updates.