There are various reasons you may not be able to log in and access your Handshake account.
The following outlines common issues and their solutions when attempting to access your account.
You may be entering the wrong password
If you receieve the message "That email and password combination doesn't match. Try again or use a one-time code instead," it means the password entered does not match the email on file.
- Confirm the email address is entered correctly, with no typos, extra spaces, or an outdated email.
- Double-check your password and confirm Caps Lock or Num Lock isn't unintentionally enabled, since they can alter what you type.
- Click the eye icon next to the password field to reveal the characters as you type. This helps confirm there are no typos, extra spaces, or autofill errors before submitting.
- If you use a browser-based or extension-based password manager, disable it temporarily. These tools may auto-fill outdated or incorrect credentials and interfere with login attempts if they haven't been updated.
- If the error continues, use the "Send one-time code" option shown in the error message to log in. Once signed in, reset your password from your account settings. For step-by-step instructions, refer to Reset Password for an Employer Account.
You changed your email address
If your new email address doesn’t match your company’s domain, your access will remain pending until the company profile Owner or Admin reapproves you for security reasons.
If you are the only user connected to your company profile, contact Support.
Your account is not confirmed
If you log in and encounter a message stating "Verify your email! Check your inbox," it means your email address has not yet been confirmed.
Verification emails are usually sent immediately but may take up to 10 minutes to arrive. The link remains valid for 12 hours. If more than 12 hours have passed, you will need to resend the email to generate a new link.
If you aren't receiving the confirmation email, refer to Troubleshooting Missing Confirmation Email.
Your account is not validated or requires additional verification
Account not validated
If the message "We're reviewing your new account" appears when logging in, it indicates that your account has not yet been validated. As part of Handshake's Trust and Safety process, all new accounts are manually reviewed and validated upon creation.
Account requires additional verification
If you log in and encounter a message stating "Your account is under review" or "Your account is temporarily suspended," it indicates that additional information is required.
Learn more about our Employer Validation.
You are not connected to a company profile
You are logged in, and your email is confirmed, but you are still being prompted to create or join a company.
This usually means your initial connection request wasn’t submitted successfully, or you haven’t created a company profile yet. If you are trying to join an existing company profile, submit your request again to ensure it completes successfully.
Learn How to Create an Employer Account on Handshake.
Your request is still pending approval
When you log in, if your status is "Your request to join the company is under review", it means your request was submitted successfully. However, you won’t have full access to Handshake until the company profile owner reviews and approves it.
Learn how to expedite approval in Pending Approval to Join Company.
Your account is deactivated
If you log in and receive a message stating that your account has been deactivated, it may be due to one of the following reasons:
1. The owner or admin of the company profile manually deactivated your account.
2. You have not logged into your account for an extended period.
To reactivate your account, contact the owner of the company profile. The owner's contact details are displayed on the login screen.
If you can't access your account or have other issues, contact Support.